Chennai
24 October, Wednesday 2018
From
Nandakumar N. Menon,
47 Anusha Srihari Apartments,
Aspiran Garden First Street,
Kilpauk,
Chennai -600 010
Mobile: +919895981809
To
Bhavish Agarwal
Chief Executive Officer,
ANI Technologies Private Limited
Regent Insignia,
#414, 3rd Floor, 4th Block,
17th Main, 100 Feet Road
Koramangala, Bengaluru, 560034
Phone number 080-67350900
Fax number 080-67350904
Dear Mr. Bhavish Agarwal,
Sub: cheating by your company to the extent of approx. Rs.60
Ref: Multiple tweets sent to your @Olacabs, @Ola_supports and to you @bhash
I am sad to inform you the trail of incidents which you could have dug into in the last two days if you were interested in the healthy existence of your company. The trail of incidents as follows:
- On October 20, 2018 at 6:30 pm I took an Ola cab to commute from 320 Velachery Main road -to- Pallavaram-Aarna Mahal
- The estimated charge shown on the application was Rs.180/= which is much higher than the regular charge of Rs.104/- as shown in one of my return trip between the same destinations id CRN 2387841532.
- I understand that onwards and return trip charges could vary due to one-ways and Surge pricing. Hence I could understand the charge of Rs.180/- instead of Rs.104/-
- The driver who is rated 5.0 came to my place and picked me up at correct time
- We crossed the Velacheri Fly over and were approaching the next fly over under which we need to turn right.
- When the driver did not keep left and when I realised that he he is going to go over the bridge I told him “I think we are going the wrong way. We need to go down the fly over”
- The driver responded saying “no sir, my navigator still shows straight”
- I immediately started my google navigator and showed him that we should have gone down the fly over.
- Driver understood the fact and after coming down the fly over took a left turn as “my google navigator suggested” since his navigator was “hung”
- We went 270 degree left turns to reach the original route and went rightwards to take the left turn down the fly over referred above, which we would have taken a right 90 degree turn from the original path.
- We reached the destination and the driver demanded Rs.240 as displayed on his device.
- I told the driver that this high price of 240 over and above surge of 180 in place of 104 is due to the fact that he lost his way and went round about.
- The driver to my dismay told me “Oh that is just 1 or two kilometers only no?”
- I asked him if he is ready to accept the estimation that I got of Rs.180/= or need Rs.240/= itself instead of taking round about route.
- The driver said he needs Rs.240/=
- I gave him the amount and told him that I would prefer a complaint on him
- In Ola iPhone applications I opened the “your rides” and clicked on “support”
- I rated the driver as 1, so that you would call me and ask me what happened which never happened.
- After pressing on “support” as in 17 herein-above I clicked on “Driver Related”
- Then I pressed on “My driver took a long or incorrect route”
- Then under the three options I opted “Driver took a longer route” and submitted.
- Then I got a message saying “Fare cannot be adjusted.”
- The message told me that the fare could change if destination is changed. It also told me that “factors such as heavy traffic , road construction or diversion are beyond our control and can result in higher fare than shown on the app.”
- It concluded by saying “We are unable to adjust fares higher than indicated on the app due to any of the above reasons. Thanks for reaching out to us
- In the subsequent question where it asked “How would you rate the support you received - Good / Bad,” I clicked on Bad
- Below that there was an option “Call us”. I clicked on that and I would be attaching a record of what happened when I clicked. The name of the file would be “A dead ‘Call Us’ link of Ola cabs”
- Then I tweeted to @Olacabs and @Ola_supports raising the issue.
29. Then I got a reply as follows:
Ola Explanation
32. The above message asking for documentary evidence for my having changed destination as asserted by your staff was sent to them on 22 October. 8:34 am
33. Till date, 24 October, your staff and departments are silent on this.
34. So today I sent a tweet to the CEO
36. This was sent at 9:53 am. Considering the seriousness of the issue and the time already wasted by me, I expected the CEO to get at the information in 15 minutes. I was totally mistaken.
37. So as it stands, I will approach, Consumer Disputes Redressal Forums, Court of laws, Associations of cab operators, Unions of cab employees and any other organisation as I feel fit to claim the following:
Claims:
- Refund amount which was collected illegitimately = Rs.60/= (240-180)
- Courier charges of this letter to you = Rs. (actuals will be informed to you corroborated with bill)
- Fax charges if any which will be incurred for sending this document to your fax number 080-67350904. (Please note that even if this number is invalid and not accessible, you need to pay me the amount charged by the fax senders, corroborated by their bills, since this number is the number available at your web site. If you have changed it and forgot to change it at web site, then it is a case of cheating against you for providing wrong fax number)
- Fax/ Courier charges to send this to the Nine directors of ANI Technologies Pvt. Ltd. as corroborated by actual invoice.
- Reimburse an amount of Rs.50,000/= which my medical adviser has assessed for restoration of my blood sugar back to 120/ unit which has surged to 300/ unit after my mental tension on this matter. (I will corroborate these with my FBS before and after this incidence)
- Reimburse an amount of Rs.30,00,000/- which I lost in a land transaction which I could not close to the preoccupation with this issue.
The total that you need to reimburse as it stand is. Rs.30,50,060 + courier charges + fax charges + other incidental charges corroborated by evidence from my side.
This is my last communication to your director board.
CC.
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